Resolve issues faster with visual feedback

Empower customers to show you exactly what they want with video and annotated screenshots.

Try Userback For Free

Powerful website feedback tool for designers and developers

Fast visual feedback

It's easy for customers to give feedback on your designs with Userback. Get highly contextual feedback and ship things faster!

Centralize customer feedback

Manage all customer feedback in one place and integrate with tools you already use.

Increase satisfaction

Respond faster to customer feedback and easily let them know when issues are resolved.

Understand what customers want

Give customers a voice and collect feedback with video and annotated screenshots. Stop relying on back and forth emails and let users tell you exactly what they want.

Userback - Understand Customers

Userback - Invite your Client

Collect feedback on both live and local hosts

Userback works on both live and local hosts, making it great for QA, UAT and bug tracking as well!


JavaScript API

Userback can also be seamlessly integrated within your own web app where the feedback window is triggered by clicking on a button or a link contained in your app.

Learn more

1// Open or close widget
2Userback.open();
3Userback.close();
4 
5// Set custom data set
6Userback.custom_data = {
7    account_id : 2,
8    name: "John"
9};
10 
11// Widget settings
12Userback.widget_settings = {
13    language : "fr",
14    style : "text"
15};

Userback makes website feedback really simple for our clients. My clients love using it and I’m able to resolve issues and complete projects faster. I highly recommend Userback to companies looking for a reliable online tool for design collaboration and bug reporting. It’s a must-have in your design toolkit.

Rommel Caibal, RCC Graphic Designs - Owner

Userback is the perfect timesaver and makes the designer-customer feedback loop a breeze. It just plain works. It's easy enough to grasp for all customers and that alone is a definite pro. The handling of the feedback in the backend is slick and easy to keep track of your to-do lists.

Pieter Haijen, WordPress trainer - Coachieving bvba

Great time saver! I am dealing with not so tech-savvy clients, and getting feedback is sometimes a challenging part of my work. With Userback it is much easier for my clients to give me feedback. It saves me a lot of time.

Ben Schnopp, beeSnoop

Features tailored to designers and developers

Get notified of
new issues

Never miss critical issues again! Get immediately notified of new feedback. Userback also integrates with popular tools like Slack and Jira.

Work within your existing workflows

Customize workflows and manage feedback in a way that suits you best. You can even invite your team and assign feedback.

Invite clients to see their feedback

Need clients to see the feedback on their projects? No problem. Easily invite them to see only the feedback on their own web projects.

Collect
video feedback

Give customers a voice and let them easily provide video feedback on any website or design.

See exactly what your customer sees

Collect high quality screenshots from any website or design. Userback's annotation tool works perfectly on all browsers and devices!

Finish projects faster with client feedback

Easily share design concepts and PDF documents with clients to collect fast visual feedback.

Join thousands of designers and developers from around the world who already love using Userback to resolve issues faster.

Start free today!

What our clients say

The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser.

Kevin Bartok
Kevin Bartok
Manager at Duckly Marketing Agency

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal.

Peter Kadas
Peter Kadas
CEO at Traction Tribe

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved.

Paulo Faustino
Paulo Faustino
Project Manager at Modulus Web Design

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback.

Paul Impellizeri
Paul Impellizeri
VP at Great Big Digital Agency

When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites.

Felipe Muñoz
Felipe Muñoz
CEO at Growing Pains Guru

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut
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