Let your customers give you visual feedback on any web page and automatically create Zendesk tickets with screenshots, videos, browser information and more.
Give your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.
Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk. Userback automatically sends customer feedback straight into Zendesk.
Sign up for a free 14 day trial. No credit card required.Try Userback For Free
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved.
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders
With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser
I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback.
Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal.
With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level
When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites.
The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser.