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Join Userback's co-founders for our first-ever "ask me anything". Friday 4th December, at 1:00 pm PST.
Join our first-ever "ask me anything".

Why choose Userback over Usersnap?

Don't be fooled by our similar name. Userback gives you a lot more value when collecting visual customer feedback.

Looking for Usersnap alternatives? We've got your back!

Userback's powerful visual feedback tool lets you collect feedback with video and annotated screenshots from any web page.
You can even get feedback on images!

Easy to use UI
Collect feedback with video screen capture
Collect visual feedback with screenshots
Collect multiple screenshots at once
Upload attachments with feedback
Collaborate on feedback with your team
Automatically works on local web pages
Allow public comments
Get full access to the API
Integrate with popular tools

Userback is the fastest growing alternative to Usersnap

video feedback

Give customers a voice and let them easily provide video feedback on any website or design.

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Works on both live and local sites

Userback also works on local hosts and is perfect for QA, UAT and bug reporting.

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design reviews

Easily upload images, videos, and PDF docs to share with your clients for feedback.

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We moved to Userback from another tool (Usersnap) that we used for a few years. Userback is less expensive, has a better UI/UX, has better features, and more than anything actually responds to customer requests.

Jeff Mackler, Owner - MRW Connected

A better way to manage customer feedback

Try Userback for free. We think you’ll love it!

Sign up for a free 14 day trial. No credit card required.

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What our clients say

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

Userback makes so much sense! It simply changes the way we communicate with our clients and the way our clients collect feedback from their customers

Warwick Kay
Warwick Kay
Senior UX Designer at

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio
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Contact Us

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